Bigfoot Fashion

Overview

We want you to love your custom streetwear! If there’s ever an issue, we’ve got you covered with a simple, clear returns and refund process.

Returns Window

You have 30 days from the date of delivery to request a return or replacement.

What Can Be Returned

• Damaged items
• Defective products
• Incorrect items (wrong size, design, or colour delivered)

What Cannot Be Returned

• Change of mind
• Wrong size ordered (please refer carefully to our sizing charts before purchase)
• Items not in original condition or beyond the 30-day window

How to Request a Re-Print or Refund

To request a refund or re-print, please follow these steps:

• Email us at [email protected] within 30 days of delivery.
• Include your order number, a description of the issue, and clear photos showing the defect or damage.
• Specify if you would like a refund or re-print.
• Our team will review your request and respond within 2–3 working days.

Refunds

• Approved refunds will be processed to your original payment method.
• Processing times can vary depending on your payment provider.

Re-Prints

If eligible, your order will be re-printed at no extra charge.

Shipping Costs

• We cover the cost of shipping for re-prints if the error was ours.
• For returns that are not approved (outside policy conditions), return shipping is at the customer’s expense.

Third-Party Fulfilment Note

All products are fulfilled by trusted third-party partners. Minor variations in color or placement are considered normal and not grounds for return.

Contact Us

For any questions, please contact us at:

Bigfoot Fashion
BA 674, Nexus Connect
Esh, Durham
DH7 9QR
United Kingdom
[email protected]